Small Business Success: How to Build a Customer Service Strategy That Outpaces the Nationals

Customer service remains the heart of every business. This is particularly true in an era when social media usage is so widespread. Customers of all ages are internet-savvy enough to leave a comment on social media, whether it’s Yelp!, a Google review or a Facebook post. The ripples from a positive or negative review by your customers can go a lot further today; which is exactly why customer service is so important to your brand and marketplace image. Here’s how your company can use proven techniques that will help you keep the customer satisfied. On the Front Lines of Customer [...]