Are You Onboarding Your Employees With Proper Phone Etiquette?

Preparing your new employees to be successful always starts with a positive onboarding experience. That’s where new employees learn the best techniques to do their job, what is expected, and how to fit in with your team.  One of the skills you might forget to teach, however, is proper phone etiquette. Some positions require extensive phone work, so training on how to provide the best customer service is a necessity. But for other roles, the phones may be used so seldomly you simply forget to teach best practices. For millennials, who typically prefer texting or online communication to talking, basic phone etiquette is important. [...]