Send & Receive SMS/Text messages in Exelare – using RingCentral

Making and
receiving business calls from cell phones is a VoIP standard practice. But what
about business texting? Exelare has gotten a head start on exploring this new
realm with RingCentral Business SMS, which allows its users to send and receive
texts and calls using one RingCentral number directly from Exelare.

• You have one business number that supports
  voice and text messages.
• Send and receive 1,000-character messages to
  and from RingCentral extensions or 10-digit mobile numbers.
• Message colleagues, clients or candidates
  with your business identity — from your Exelare.
• Users can reply back to the SMS/Text via Exelare
  (chat window) directly.
• Collaborate more effectively by
  communicating in a single text thread.
• Instant Incoming SMS popup in Exelare

Send & Receive SMS/Text from Exelare – using RingCentral

1. Select a Candidate or Client in
   Exelare.
2. On the top menu items, click the
   drop-down next to “Send” and choose “SMS/Text Message” => Selected Candidate.

3. Type your Text Message or click on
“SMS Text” button to choose your text file and click on Send.

4. When a candidate replies to your SMS. You would see an instant popup message of the SMS/Text in the bottom right corner of Exelare.

5. Clicking on the popup will open
Exelare RingCentral SMS/Text window. Here you can see the conversations sent and received in the past.

6. Received / Sent SMS gets added as a NOTE to the contact / candidate automatically.

7. Search your contact or candidate by Name or
   Phone number inside Exelare RC Chat window. This shows all the previous text history with the selected record. Also, you can enter a new text and hit the blue send icon.
   8. You can reply back to the SMS from
   Exelare RingCentral SMS/Text window itself.

9. RingCentral Incoming Call Pop Up:

Once you have RC integration. If someone calls you on your RC number. Then you will get a pop up with corresponding matched record inside Exelare. For further details please watch the below video.

To open the Exelare RingCentral SMS/Text Window (manually)

1. In Exelare, click on
   Settings->RingCentral Settings.
2. Click on “Open RC SMS” will open the SMS
   conversations window.